Take away tools:  Emotional Intelligence assessment

By the end of this session, you will have more insight into the value of emotional intelligence in all aspects of your life.

During this session, you will:

• Understand what Emotional Intelligence is and how it can help you
• Review the competencies that make up emotional intelligence
• Change the way you think in order to change your behaviour

“Emotional intelligence is how we respond in difficult situations.  This can leave lasting negative impressions on those around us.  Learning to control our emotions is a vital skill in business.”

Take away tools:  Practical activity sheet to help you improve your level of empathy and create a way forward, to successfully achieve a collective goal.

At the end of this session, you will appreciate the importance of listening with attention in order to understand and improve a situation.

During this session, you will:

• Learn the difference between a reaction and a response
• Explain how empathy can build and strengthen relationships

“When it comes to relationships, it is not always about winning, but about building on what we agree on so that we can collectively move forward.”

Take away tools:  Personal Stress Management Plan

At the end of this session, you will recognise that stress causes damage and how you can learn to manage your stressors in a positive manner.

During this session, you will:

• Understand what causes your stress
• Explain the difference between negative stressors and positive stressors
• Review the various coping mechanisms to help manage positive stress and overcome negative stress

“When it comes to relationships, it is not always about winning, but about building on what we agree on so that we can collectively move forward.”