Take away tools:  Customer check list template

At the end of this session, you will realise the value of understanding the customer’s needs in every situation.

During this session, you will:

• Understand the importance of customer expectations
• Use effective listening skills in order to respond to a client in an effective manner

“The customer is not always right, but they are always the customer and they pay your salary … so we need to get it right.”

Take away tools:  Ripple effect template for you and your team

At the end of this session, you will have a better understanding of how our dealings with our internal customers can affect our customers and ultimately, our business.

During this session, you will:

• Discover who your customers really are
• Understand what creates a negative ripple effect
• Learn to communicate to strengthen both internal and external customer relationships and reduce the negative ripple effect

“The customer is not always right, but they are always the customer and they pay your salary … so we need to get it right.”